Help us understand what you need.

We want people to be able to explore the store, understand the product information and access the books they purchase.

If the website is difficult to use

Contact us and describe the page or step where you encountered a barrier. If you are comfortable sharing them, your device, browser and assistive technology can help us understand the issue. You do not need to disclose a diagnosis or other private medical information.

If a PDF creates a reading barrier

Include the ebook title and describe the difficulty, such as navigation, text size or understanding a particular page. PDFs use fixed layouts, and accessibility can vary by book and reading application. Tell us what would help so we can review the request.

Contact and format requests

Use the contact form for accessibility questions or to ask about a format before buying. We will review what you need; the availability of a particular alternative format must be confirmed for the title concerned.